Complaints & redressal
If something has gone wrong, we want to hear about it first — and you have an escalation path if we do not resolve it.
-
Write to us
Email support@brickhouse.co.in or call +91 93190 27766 with your folio or transaction details. We will acknowledge your complaint and issue a service ticket reference number. Please retain this number.
-
Escalate to the AMC
If your complaint concerns a specific scheme or transaction and remains unresolved, you may raise it directly with the concerned Asset Management Company through the investor grievance channel published on its website.
-
Escalate to AMFI
Complaints regarding the conduct of a mutual fund distributor may be raised with the Association of Mutual Funds in India at amfiindia.com.
-
SEBI SCORES
If your complaint is not addressed to your satisfaction, you may lodge it with SEBI through the SEBI Complaints Redress System (SCORES) at scores.sebi.gov.in. Please quote your service ticket reference number when doing so.
-
Online dispute resolution
You may also initiate dispute resolution through the SEBI SMART ODR portal at smartodr.in, after exhausting the steps above.